Privacy policy

At Max Mara, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we collect personal information. The information we may collect includes:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment information
  • Phone number
  • Order history
  • Device information (e.g., IP address, browser type)
  • Any other information you voluntarily provide through forms or communications

How We Use Your Information

The information we collect is used for various purposes, including:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Improving our website, services, and products
  • Sending marketing communications (if you opt-in)
  • Securely processing payments
  • Complying with legal requirements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files placed on your device to remember your preferences and activities. You can control cookie settings through your browser, but disabling cookies may limit certain functionalities of our website.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Processing payments
  • Shipping orders
  • Improving our website and marketing efforts
  • Providing customer support
    These third-party service providers are obligated to protect your personal information and use it solely for the purposes outlined by us.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy regularly.